How long we keep your data
The short answer: we keep your data while you’re using the site, and not much longer.
| What | How long | Then what |
|---|---|---|
| Your account and marks | While your account is open | Deleted when you ask us to delete your account |
| Which three free packs you used | While your account is open | Goes with the account |
| A dormant account | Reviewed after two years without a sign-in | We email you first; no reply, and it’s deleted |
| Sign-in links | About an hour | Expire automatically, and work only once |
| Payment records | 6 years | Kept by Paddle, who must, for tax |
| Support emails | 2 years | Deleted |
| Daily visitor counts | Indefinitely | Never identified anyone, so there’s nothing to delete |
Deleting your account
Email hello@exampracticehq.com from the address you signed up with and ask. A real person will delete it and write back to confirm — usually within a couple of days, and within a month at the outside, as the law requires.
When it goes, it goes: your email, your name, your marks, your history. We don’t keep a copy, and it can’t be undone — so export your record as a CSV first if you want it. You can do that yourself, from the tracker, before you email us.
One exception: Paddle must keep payment records for tax purposes, and we can’t delete those. They contain the transaction, not your marks.
Backups
We keep backups so a technical failure doesn’t lose your work. A deleted account disappears from backups within 30 days.
Dormant accounts
Students leave school. Rather than hold a 19-year-old’s GCSE marks forever because they forgot about us, we clear out accounts nobody is using. Once an account has gone two years without a sign-in we’ll email the address on it, and if there’s no reply we’ll delete it.
We do this by hand, not on a timer, so it may happen a little after the two years rather than on the day.