Cancellation and refunds
There's nothing to cancel
We don’t take recurring payments. You buy three months or twelve months, it runs out, it stops. No subscription, no card on file, no renewal.
Changed your mind?
You have 14 days to ask for a full refund, from the moment you buy. Email us and we’ll arrange it — you don’t need to give a reason.
Some sites ask you, at checkout, to give up that 14-day right, because the material is available the moment you pay. We don’t. You keep it.
And before any of that: the tracker is free forever and your first three packs are free. You can find out whether this is for you without spending anything.
After 14 days
We don’t normally refund after that, because you’ve had full access. But if something has genuinely gone wrong — you were charged twice, you can’t get in, the site is broken — tell us and we’ll put it right. That isn’t a refund request, it’s a problem, and we’ll treat it as one.
One thing the 14 days isn't for
It’s for changing your mind. Where an account has clearly been used to take the whole library rather than to try the service — a sign-in shared around, or the packs pulled by an automated tool — that breaks our terms, and we’ll close the account. Terms of use
In practice this almost never comes up. If you’ve tried a few packs and decided it isn’t for you, that’s exactly what the 14 days is for, and you’ll get your money back.
How to ask
Email hello@exampracticehq.com from the address you signed up with. Allow a couple of days for a reply. Refunds are processed by Paddle and take a few more days to reach your card.
What happens to your marks
Nothing. Your tracker, your history and your grades stay exactly as they are. A refund only ends your access to the paid packs.
Nothing here affects your statutory rights as a consumer.